Evaluation samples can only be supplied against a valid PO number. Evaluation samples are invoiced at the time of shipment on established payment terms. Undamaged, unused evaluation samples may be returned for full credit within 45 days. We will accept instrument returns covered by the gSource guarantee, however, we cannot accept the following for credit or refund:
To return evaluation samples, please contact gSource Customer Service for a return authorization number (RA#) prior to sending your return. We will need the following information when you call:
Once you are assigned an RA#, you will need to:
Returned evaluation samples are subject to inspection by gSource Quality Assurance. A credit memo (CM) will be issued once the returned evaluation samples have passed inspection. The credit memo number (CM#) issued will match the invoice number.
Returns from within the U.S. and outside countries should be sent freight prepaid through the local post office or similar method. Returns from Canada should be sent freight prepaid via Canadian Postal service known as “Expedited Parcel.”